§ 1 Scope § 2 Contract § 3 Cooperation § 4 Acceptance § 5 Payments § 6 Ownership § 7 Liability § 8 Final

General Terms and Conditions (AGB)

Status: January 2026. These terms apply to all services provided by Veliy.

§ 1 Scope & Subject Matter

These terms and conditions apply to all current and future business relationships between Veliy (hereinafter "Provider") and the Customer. Deviating, conflicting, or supplementary terms of the Customer shall not become part of the contract unless their validity is explicitly agreed to in writing.

§ 2 Conclusion of Contract

Offers made by the Provider are non-binding. A contract is only concluded upon written order confirmation by the Provider or upon commencement of service execution. Subsequent changes to the scope of services require written confirmation.

§ 3 Scope, Design & Cooperation

The Provider provides web design, programming, and hosting services. If a maintenance contract is concluded, it covers technical maintenance, but not functional expansions or redesigns. **The Customer provides necessary content (texts, images, logos), unless their creation (e.g., Logo Design, Branding) has been separately commissioned.**

Veliy Provides:

Web design, programming, and hosting according to current standards. We ensure technical implementation.

Client Provides:

Texts, images, and content (unless Design/Branding is part of the order).

Important Note on SEO & Compatibility: The Provider creates websites according to current web standards. A guarantee for a specific ranking in search engines (e.g., Google Page 1) cannot be given due to system constraints. The website is optimized for browsers common at the time of completion.

§ 4 Acceptance

How the project is officially completed:

1. Completion

We finish the work and report completion.

2. Review Phase

You have **10 days** to check for significant defects.

3. Acceptance

Automatic acceptance if used live OR after 10 days.

Upon completion of the agreed services, the Provider will request the Customer to accept them. Acceptance is deemed to have taken place tacitly if the Customer uses the website operationally (Go-Live) or does not report significant defects in writing within 10 working days of the request. Insignificant defects do not entitle the Customer to refuse acceptance.

§ 5 Remuneration & Payment Terms

Invoices are payable immediately upon receipt without deduction. In the event of default in payment, the Provider is entitled to demand default interest at the statutory rate.

Special Regulation for Installments / Leasing If installment payments have been agreed upon, the Provider is entitled to call due the entire remaining amount immediately if the Customer is in arrears with an installment for more than 14 days or unjustifiably revokes a direct debit.

§ 6 Retention of Title & Usage Rights

Understanding ownership rights:

Not Fully Paid

Veliy owns rights. Website can be switched offline.

Fully Paid

You own usage rights.

All usage rights to the created works remain with the Provider until full payment of the agreed remuneration. The Customer receives the simple, non-transferable right of use only upon full payment. In the event of default in payment, the Provider is entitled, after prior warning, to prohibit the use of the services and to take the website offline.

§ 7 Warranty & Liability

The Provider is liable only for damages based on intentional or grossly negligent breach of duty. The Customer is solely liable for the admissibility under competition, copyright, and trademark law of the content provided by the Customer. The Customer indemnifies the Provider against any claims by third parties.

§ 8 Final Provisions

The law of the Federal Republic of Germany applies. The place of jurisdiction for all disputes is, provided the Customer is a merchant, the registered office of the Provider (Würzburg). Should individual provisions of this contract be invalid, the validity of the remaining provisions shall remain unaffected.